Returns & Repairs

Return of New products:

Return of used items (claims):

If for any reason you are dissatisfied with your purchase(s) or wish to return the product(s) because of a claim, simply return the item(s) to Zeyze® within 14 days of receipt. To be eligible for a return, your item(s) must be unused and in the original packaging (with hangtags, etc.). Please note that discounted/sale items can only be returned for store credit. Complete and submit this form online and wait for our response, then ship the item(s) back to us with the original invoice. We recommend shipping the goods with a courier service that is easily tracked since the sender incurs the return shipping expenses. Returned products are the sender’s responsibility until they reach our warehouse. We will process returns shortly after receiving them and notify you via email. Once your returned item(s) have successfully been received, examined, and approved by Zeyze®, the purchase price will be refunded to your account. Please note that taxes, customs duties, shipping costs, etc., which have been incurred after the purchase was made will not be refunded. Please note that we do not accept packages sent by COD (Cash on Delivery).

Return of used items (claims):

If for any reason you wish to raise a claim on a purchased item, DO NOT FILL OUT THIS FORM, send your claim instead directly to [email protected] with any relevant details you can include about the claim(for example pictures). The original invoice must always be included to confirm that the return is within this the allotted timeframe. All goods are your responsibility until they reach our warehouse. We will examine your claim, and determine if it is due to: Natural Wear and Tear, Improper Use, Third-Party Interference, Natural Disasters, or damage unrelated to production or quality, in which case we will not replace or fix. If applicable, we will offer to fix the claim or replace it with a new product if it is in stock. Fixing the product will always be the first option reviewed and we will inform you of our decision. Please note that packages can take up to 21 days to be delivered. Refunds can take up to 30 days to appear depending on your bank or card issuer.

Start typing and press Enter to search

Shopping Cart

No products in the cart.